Cash on delivery is not a secure method for online shopping, as many companies use it to ship products other than those ordered, making it impossible to obtain a refund.

Conversely, payments by credit card or PayPal offer greater security: if there are any problems with the order, the customer can file a dispute and obtain a refund. For this reason, Lisa Ferrari only accepts traceable payment methods, guaranteeing its customers greater protection on their purchases.

All orders are processed within 24-72 hours . Once shipped, each customer will receive an email with a tracking code and all the details needed to securely track their package in real time.

If you wish to request a refund, please contact our customer service team with your order number and the reason for your request.

Your refund will only be processed if the product meets the return conditions outlined in our return policy . Once approved, your refund will be issued to your original payment method within 5 business days .

For more details, please see our returns and refunds page.